Senior Manager, Customer Success

TL;DR

Senior Manager, Customer Success: Leading and growing the Customer Success team in APJ, focusing on driving customer value, retention, and growth across large and complex accounts. Focus on scaling the team, driving operational rigor, strategic account planning, and cross-functional collaboration to optimize customer experience and outcomes.

Location: No location restrictions

Company

hirify.global is a global AI product and research company focused on building secure, intelligent solutions to complex business problems.

What you will do

• Lead, mentor, and develop a high-performing CSM team that supports our largest, most complex and our growing accounts in APJ
• Serve as the primary representative of the APJ region in our Global Customer Success organization
• Ensure the team is driving measurable customer value, maximizing product adoption, and securing renewals and expansion opportunities
• Partner with cross-functional teams including Sales, Product, Marketing, Support, and Finance to ensure a unified and consistent customer journey
• Own and optimize internal processes, customer journey frameworks, and playbooks that drive scalability and consistency across the team
• Support talent acquisition and onboarding as we grow the team

Requirements

• 7+ years of experience in Customer Success, Account Management, or a related field, with a minimum of 5+ years managing CSMs supporting Enterprise clients in a leadership function
• Proven success leading teams managing large, complex customers with multi-stakeholder engagement
• Deep understanding of enterprise and scale customer dynamics, SaaS customer lifecycle, and value realization frameworks
• Strategic thinker with strong business acumen and an ability to translate data into action
• Excellent communicator with experience influencing stakeholders at all levels, including executives
• Experience with tools such as Salesforce or CRM/CS platforms

Culture & Benefits

• We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected.
• hirify.global means joining a team dedicated to innovation, growth, and well-being.
• Equal opportunity employer; diversity is valued.