Customer Success Manager, Growth (Remote - Mexico Only)

TL;DR

Customer Success Manager, Growth (SaaS): Managing a portfolio of customer accounts to drive adoption and ensure value realization from SaaS solutions, with an accent on digital engagement and content creation. Focus on developing product expertise, refining customer playbooks, and identifying expansion opportunities.

Location: Remote: Must be based in Mexico

Company

hirify.global is a market leader providing cutting-edge SaaS solutions that empower revenue leaders globally to optimize sales performance and go-to-market strategies.

What you will do

• Manage a portfolio of customer accounts via digital channels and direct touch.
• Act as the voice of the Customer, providing input into product, marketing, and sales processes.
• Identify expansion opportunities to drive mutual value for customers and hirify.global.
• Create digital content as a Subject Matter Expert to be consumed by the Customer base.
• Build and maintain relationships with relevant stakeholders throughout the customer lifecycle.
• Leverage data to refine and optimize existing customer playbooks and drive product usage.

Requirements

• 2+ years of experience in customer success or account management in a SaaS company.
• Experience creating digital marketing content preferred.
• Strong interpersonal skills to build trusted advisor relationships with clients.
• Familiarity with CS tools such as Salesforce, Gong, Zoom, Excel, PPT.
• Ability to work independently and manage multiple projects simultaneously.
• Experience negotiating contracts and managing renewals.

Culture & Benefits

• Innovate with purpose to build impactful solutions for customers worldwide.
• Join a diverse, collaborative, and innovative team.
• Opportunities to shape the future of revenue optimization.
• Supportive environment for professional growth.
• Commitment to diversity and equal opportunity employer.