Client Support Analyst (Fintech)

TL;DR

Client Support Analyst (Fintech): Providing hands-on support to clients, resolving issues and questions, and ensuring client satisfaction with an accent on identifying and resolving client issues within complex data sets. Focus on root-cause analysis with Engineering and Data teams and helping clients leverage hirify.global software.

Location: Must have the right to work in the United Kingdom from the first day of employment. Visa sponsorship is not available for this role.

Company

hirify.global is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence.

What you will do

• Identify, respond, and resolve issues and questions raised by clients
• Provide hands-on support to clients to ensure their ongoing happiness
• Work in complex data sets to identify and resolve client issues
• Conduct root-cause analysis with Engineering and Data teams to resolve issues
• Work effectively with Product and Account Manager teams to handle and maintain a high level of client satisfaction
• Help clients leverage hirify.global to the greatest extent possible through both functional and conceptual instruction

Requirements

• Bachelor’s Degree in Finance, Economics, Mathematics, or equivalent experience
• Outstanding communication, organisational, and time-management skills
• Proficiency in maths
• Passion for problem-solving and continuous learning
• Passion for technology and finance
• 1+ years of relevant experience in a client-facing role

Nice to have

• Previous experience in investment management
• Fluent in Spanish

Culture & Benefits

• Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
• Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
• Champion Our Clients - Exceed client expectations. Our clients’ success is our success.
• Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
• Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.