Solution Support Sr. Engineer (Cloud)

TL;DR

Java Solution Support Sr. Engineer (SaaS): Providing 24x7 operational and upgrade support of the company's Cloud, SaaS, ASP, and hosted solutions with an accent on diagnosing and resolving incidents during scheduled upgrade activities, on-call rotations, and operational tasks. Focus on leading solution deployments, promotions, patches, and upgrades across environments.

Location: Work from Home, Mexico

Company

hirify.global is a leading global analytics software company, helping businesses in 100+ countries make better decisions.

What you will do

• Support the full stack of Public Cloud, Private Cloud, and hosted web-based applications.
• Assist with the operations and stability of the environments in accordance with established procedures and best practices.
• Drive incidents to resolution during scheduled upgrade activities, on-call rotations, and operational tasks.
• Lead solution deployments, promotions, patches, and upgrades across environments.
• Set up monitoring and alerting, investigate incidents, and drive resolution through structured runbooks and post-mortem practices.

Requirements

• Proven experience working with platform, SaaS, and component solutions.
• Experience deploying and troubleshooting Java-based multi-tier application systems.
• Knowledge of web technologies, multi-tier application services, and networking fundamentals (DNS, load balancing, TLS).
• Strong Linux proficiency and comfort working in command-line environments.
• Experience with container orchestration (Kubernetes, Docker) and related tooling.
• Experience with AWS core services (EC2, S3, Athena) and basic knowledge of managed Kubernetes offerings for cluster support and operations.

Nice to have

• Familiarity with message brokers or event streaming platforms (e.g., Kafka).
• Familiarity with observability tools such as Splunk, Grafana, or ELK/OpenSearch.
• Working knowledge of relational database systems.
• Familiarity with ITIL standards and practices. ServiceNow experience is a plus.

Culture & Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.