Implementation Specialist (CRM)

TL;DR

Implementation Specialist (CRM): Delivering and optimizing Tekion’s CRM solutions for dealer partners with an accent on configuration, adoption, and best practices. Focus on customizing workflows, lead stages, campaigns, and reporting dashboards to align with client business processes.

Location: Remote, United States. Travel is up to 90% to client sites within the US. Visa sponsorship is not available for this position.

Salary: $60,000–$100,000 USD

Company

Tekion is an early-stage, hyper-growth start-up positively disrupting the automotive industry with the first and fastest cloud-native automotive platform.

What you will do

• Lead CRM onboarding and configuration sessions with dealer partners.
• Customize CRM workflows, lead stages, campaigns, and reporting dashboards.
• Serve as the primary CRM subject matter expert during implementation and post-launch phases.
• Conduct training sessions for dealership staff on CRM features.
• Analyze client requirements and recommend CRM best practices for lead assignment, automation, and customer engagement.
• Validate CRM configurations against UAT checklists and support troubleshooting during go-live.

Requirements

• Bachelor’s degree in Business, Information Systems, or a related field.
• 3+ years of experience in CRM implementation or consulting (preferably automotive retail).
• Strong understanding of CRM workflows, lead management, and campaign automation.
• Excellent communication and client-facing skills.
• Must be based in the United States.
• Visa sponsorship is not available for this position.

Culture & Benefits

• Competitive compensation and generous stock options.
• 100% employer-paid top-of-the-line medical, dental, and vision coverage.
• Unlimited PTO and parental leave.
• Opportunity to work with some of the brightest minds from Silicon Valley.
• Dynamic work environment with a strong sense of community and collaboration.
• Open and transparent culture that encourages innovation and rewards performance.