Customer (Billing) Support Agent (Hungarian)

TL;DR

Customer (Billing) Support Agent (Hungarian): Delivering world-class customer service and technical support for clients' customers with an accent on managing support tickets, troubleshooting issues, and ensuring first-time resolution. Focus on maintaining high customer satisfaction and productivity metrics in a fast-paced environment.

Location: Hybrid (Work from home and in-office located in Bellevue, WA)

Salary: $23.00–$25.50 USD/hour

Company

hirify.global is a technology solutions firm headquartered in Bellevue, Washington, providing expertise to bridge the gap between strategy and execution for clients.

What you will do

• Deliver world-class customer service following established policies and standards.
• Manage and respond to customer support tickets within established SLAs and performance guidelines.
• Troubleshoot issues using appropriate resources and desktop tools.
• Communicate information to customers in writing, aiming for first-time resolution.
• Multitask between multiple tools and systems, applying knowledge to customer situations.
• Coordinate internally with other teams and resolve escalated inquiries.

Requirements

• Minimum of 1 year of customer service experience.
• Written and verbal fluency in English language required, must pass Language Assessment Test.
• Written and verbal fluency in Hungarian required, must pass Language Assessment Test.
• Comfortable using computers, proficient typing skills, and initial troubleshooting ability.
• Proficient with Microsoft Office Suite or related software.
• Ability to function well in a high-paced, metric-driven, and at times stressful environment.

Nice to have

• Some online game knowledge and experience preferred.

Culture & Benefits

• Full medical, dental, and vision coverage.
• Flexible Spending Account.
• 401k program.
• Competitive PTO offerings and Parental Leave.
• Opportunities for professional growth and development.
• Focus on a healthy and happy team culture.