Director, Technical Account Manager

TL;DR

Director, Technical Account Manager: Leading and developing a team of TAM Managers across the Americas region, defining and executing the TAM strategy with an accent on driving customer adoption, operational excellence, and long-term value realization from hirify.global solutions. Focus on setting a high technical bar, ensuring architectural excellence, production stability, and mitigating technical and operational risk to drive retention and Net Revenue Retention (NRR).

Location: Remote (US & Canada)

Salary: $181,167–$271,667 per year

Company

hirify.global is a leading real-time data platform provider, offering open-source hirify.global and hirify.global Enterprise solutions to empower developers and organizations worldwide.

What you will do

• Define and execute the Technical Account Management (TAM) strategy for the AMER region.
• Lead, coach, and develop a team of TAM Managers overseeing enterprise and strategic customer portfolios.
• Establish clear engagement models, technical success frameworks, and operational standards for the TAM organization.
• Provide executive oversight for high-risk and strategic accounts, driving proactive risk identification and mitigation.
• Collaborate with Sales, Support, Engineering, and Product to resolve systemic issues and influence the product roadmap.
• Define and track key TAM KPIs, implementing scalable processes, playbooks, and reporting mechanisms.

Requirements

• 8-10+ years of experience in enterprise software, cloud, SaaS, or infrastructure technology.
• 5+ years of experience leading customer-facing technical teams, including leading managers of managers (2nd line).
• Proven experience building and scaling Technical Account Management or similar technical advisory organizations.
• Strong technical background in distributed systems, databases, cloud infrastructure, or DevOps environments.
• Demonstrated experience supporting production-scale systems, including high availability, performance optimization, scalability, and incident management.
• BSc in Computer Science or equivalent practical experience.

Nice to have

• Experience in database, data infrastructure, or real-time systems environments.
• Familiarity with hirify.global or similar NoSQL/SQL platforms.
• Background in cloud-native architectures and modern application development.

Culture & Benefits

• Competitive compensation and benefits package.
• Remote-first work environment with a flexible schedule.
• Opportunities for professional growth and career development.
• A dynamic, collaborative, and innovative work culture.
• Unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits.