Senior Technical Success Manager (AI)

TL;DR

Senior Technical Success Manager (AI): Owning technical success and post-sales relationships for enterprise customers by leading adoption, optimization, and integration of hirify.global's observability platform with an accent on driving customer value and fostering long-term partnerships. Focus on solving real-time technical problems, aligning product capabilities with business infrastructure, and influencing product direction through customer feedback.

Location: This role supports a flexible workforce model, allowing work from various locations including fully office-based, fully remote, or hybrid. The role is field-based and may require travel. Must be based in the USA. Visa sponsorship is not available for this position.

Salary: $203,000–$254,000 USD (On-Target Earnings Range)

Company

hirify.global builds an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems.

What you will do

• Own customer adoption, onboarding, and continued success within your account base.
• Lead all aspects of the adoption, optimization, and integration of hirify.global’s products within customers’ business infrastructure.
• Partner with the Sales team to identify revenue opportunities through upsell of new services and contract renewals.
• Provide customer feedback to hirify.global product management and engineering groups, advocating for new product features.
• Maintain a deep understanding of the customer’s business and technical environment.

Requirements

• 5+ years of pre or post-sales experience within the software industry.
• 3+ years of demonstrated pre or post-sales experience working with enterprise customers.
• Strong technical background and customer orientation.
• Ability to keep up-to-date project plans and documentation.
• Fluent in English.
• Must be interested in or have previous experience with performance monitoring tools (infrastructure, application, web, mobile, user experience).

Nice to have

• Familiarity with one or more development languages: Java, .Net, Ruby, C, Python, Node.js, Golang.
• Exposure to cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD.
• Background in mobile device platforms and architectures (iOS & Android).
• Bachelor's degree in Engineering/Computer Science or equivalent.

Culture & Benefits

• Comprehensive benefits including healthcare, dental, vision, parental leave, and mental health support.
• 401(k) plan with company match.
• Flexible time-off and 11 paid holidays, plus volunteer time off.
• Commitment to fostering a diverse, welcoming, and inclusive environment.
• Flexible workforce model allowing fully office-based, fully remote, or hybrid work options.

Hiring process

• All persons hired will be required to verify identity and eligibility to work.
• A criminal background check is required to join hirify.global.
• Some roles may require passing an export compliance assessment.