Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Developing and maintaining long-term customer relationships, acting as a strategic partner to ensure client success with hirify.global's payment solutions with an accent on understanding business goals and leveraging data for insights. Focus on driving customer strategic needs and enhancing customer experiences through cross-functional collaboration.

Location: Hybrid in Cape Town, South Africa

Company

hirify.global is a global payments processor enabling the biggest companies to collect payments in 40 emerging markets worldwide.

What you will do

• Build and maintain strong, long-term relationships with key customers, becoming a trusted advisor and strategic partner.
• Collaborate closely with internal teams and clients, acting as the “voice of the customer.”
• Work with customers to understand their business goals and challenges, helping them achieve success through hirify.global solutions.
• Identify and prioritize customer strategic needs, initiatives, and deployment opportunities.
• Leverage data and analytics to generate customer insights, measure impact, and inform strategic recommendations.
• Drive the development and implementation of Customer Success methodologies and partner cross-functionally to deliver cohesive customer experiences.

Requirements

• Excellent communication and active listening skills, with a proactive approach to problem-solving.
• Strong multitasking and organizational abilities, thriving in fast-paced environments.
• Must have an Undergraduate degree and 3–6 years of experience in Customer Success Management, ideally within a B2B environment.
• Fluency in English, both written and verbal, is essential.
• Proficient in Excel, with advanced data analysis and reporting capabilities.
• Minimum of 1 year experience in the payments/Banking industry is a significant advantage.

Culture & Benefits

• Flexible schedules focused on impact and productivity.
• Opportunity to work in the dynamic and evolving Fintech industry.
• Referral bonus program for internal talents.
• Access to a Premium Coursera subscription for learning & development.
• Free English, Spanish, or Portuguese language classes.
• Monthly social budget for team connections and hirify.global Houses for coworking globally.