Senior Content Strategist (AI, CX)

TL;DR

Senior Content Strategist (AI, CX): Shaping narratives and creating high-impact content across various formats with an accent on connecting AI innovations to customer outcomes and market trends. Focus on translating complex technical concepts into engaging, plain-language stories for diverse audiences and elevating thought leadership in AI and CX.

Location: Remote, United States

Salary: $130,000 - $155,000 a year

Company

hirify.global is a global leader in AI-powered customer experience assurance, providing a unified platform for continuous testing and monitoring across various channels.

What you will do

• Develop clear, consistent storytelling frameworks that connect hirify.global’s innovations to customer outcomes and market trends.
• Write and edit compelling content across formats, including blogs, bylines, whitepapers, web copy, video scripts, and social storytelling.
• Partner with product, AI, and engineering teams to distill complex technology into engaging, plain-language stories.
• Collaborate with executives to craft thought leadership pieces, keynote messages, and perspectives.
• Maintain narrative consistency across owned, paid, and earned channels.
• Work closely with corporate comms, product marketing, events, and demand gen to align content with brand and pipeline goals.

Requirements

• Minimum of 7 years of experience in content strategy, storytelling, or editorial roles within B2B SaaS, enterprise software, AI, or CX technology.
• Exceptional writing and editing skills, with the ability to find human stories in complex ideas.
• Strong understanding of how to tailor stories for different audiences.
• Ability to translate product or technical insights into business and emotional value propositions.
• Experience partnering cross-functionally with marketing, product, and communications teams.
• Proven track record of crafting thought leadership that builds credibility and drives engagement.

Nice to have

• Background in journalism, creative writing, or communications.
• Experience ghostwriting for executives or shaping corporate narratives.
• Familiarity with AI, machine learning, or CX ecosystems.
• A portfolio showcasing a range of storytelling formats and channels.

Culture & Benefits

• Flexible work schedules and a remote-first environment.
• Unlimited Time Off in addition to paid holidays.
• 401(k) matching program.
• Medical, Dental, and Vision Insurance.
• Life and disability programs.
• Opportunity to work with a global, growing company that values diversity, equity, inclusion, and belonging.