Customer Success Coordinator - German Speaker

TL;DR

Customer Success Coordinator (Sustainability): Facilitating successful program implementation and solution adoption for customers, enabling them to integrate sustainability into business decisions with an accent on empowering internal stakeholders and monitoring performance. Focus on adapting existing processes for impactful business outcomes and representing customer needs internally.

Location: Hybrid in Warsaw, Poland. Offer only for candidates eligible to work and live in Poland.

Company

hirify.global is the leading provider of business sustainability ratings, analyzing data and building scorecards to give companies actionable insights into environmental, social, and ethical risks.

What you will do

• Empower customers with program implementation, including creating communications and delivering training sessions.
• Help customers identify actions towards target achievement and answer operational questions.
• Enable customers to monitor performance through KPIs and reach strategic goals.
• Increase adoption of solutions amongst client stakeholders and manage stakeholder enablement.
• Help customers utilize solution customization options to reflect their context and purpose.
• Represent the customer voice internally to adapt tools and processes.
• Contribute to the development of hirify.global services through teamwork and best practices sharing.

Requirements

• 2+ years of customer support experience with large accounts in a fast-paced environment.
• Professional fluency in German and English (reading, writing, and speaking) is essential.
• Good Excel skills.
• Familiarity with summarizing data into insights for customer presentations (PPT/Slides).
• Confidence to work independently, manage time effectively, and prioritize tasks.

Nice to have

• Bachelor's degree with a focus on sustainability, supply chain, or business.
• Fluency in Polish.
• Proficiency in G-Suite applications, Salesforce, or Wrike.
• Knowledge of procurement systems and/or SaaS solutions.

Culture & Benefits

• Support with necessary office and IT equipment.
• Flexible working hours and hybrid work organization.
• Wellness allowance and access to professional mental health support.
• Referral bonus policy and learning and development opportunities.
• Sustainability events, community involvement, and peer recognition program.
• Optional (fully covered or co-financed) health care, life insurance, Multisport card, Multikafeteria, Lunch card.
• Remote work from abroad policy and Internet/Electricity bill allowance.
• Additional day for community service when volunteering.