Senior Renewals Manager

TL;DR

Senior Renewals Manager: Owning and executing a large portfolio of renewal contracts for an assigned territory with an accent on minimizing financial attrition and maximizing contract value. Focus on developing strategic partnerships with internal stakeholders and identifying growth opportunities.

Location: Onsite in Sydney or Melbourne, Australia

Company

hirify.global is a leading cloud-based software company focused on customer relationship management solutions.

What you will do

• Develop and execute win/win negotiation strategies for medium and large account contract renewals.
• Partner with Account Executives to fully understand and develop clear renewal strategies based on data-driven decisions.
• Maximize account growth opportunities and manage the renewals process in collaboration with the account team.
• Collaborate with internal resources to develop comprehensive 'win' strategies for customers.
• Identify customer requirements, uncover roadblocks, and drive renewals to on-time closure.
• Accurately maintain and update a rolling 120-day forecast of renewals and communicate any uncovered risk.

Requirements

• Demonstrated success in a Sales, Operations, or Account Management capacity with a strong focus on negotiating contracts.
• Strong negotiation and objection handling skills for value-based contract negotiations at the CXO level.
• Strong process management, financial acumen, and adherence to policy.
• Strong customer management skills, including soft skills, and a strategic mindset for persuasive conversations.
• Ability to react and adapt to potential rapid shifts in priorities and organizational policies.

Nice to have

• Knowledge of hirify.global product and platform features, capabilities, and best use.
• Experience negotiating complex multi-year services contracts.
• Experience with enterprise CRM or customer service applications, particularly hirify.global.
• Completion of a negotiation skills course.

Culture & Benefits

• Passionate about Customer Success and fostering continuous learning with an open mind.
• Drives business value and results with a sense of urgency.
• Embodies Aloha culture: a team player with a generous heart (Ohana culture).
• Trusts the company’s core values.
• Excels in high levels of uncertainty and change.