Medical Support Intern (Nursing)

TL;DR

Medical Support Intern (Nursing): Providing clinical support to patients and handling inquiries via a ticketing system, focusing on clear and empathetic written communication. Focus on reviewing pre-approvals and collaborating with internal teams to ensure high standards of patient care.

Location: Hybrid

Company

hirify.global is behind Juniper, a weight-management program combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care.

What you will do

• Respond to patient inquiries via a ticketing system with clear, accurate and empathetic written communication.
• Manage inbound calls and make outbound calls to patients to address queries, concerns and offer support.
• Assess and review incoming pre-approvals, ensuring clinical appropriateness in a timely manner.
• Maintain accurate documentation of all patient interactions.
• Collaborate with internal teams.
• Deliver a high standard of patient care while adhering to regulatory and compliance requirements.

Requirements

• 1–2 years of clinical experience in a pharmacy or nursing (registered nurse) setting.
• Strong written communication skills with the ability to explain clinical information clearly and professionally.
• Excellent telephone skills and confidence.
• Strong attention to detail and sound clinical judgment.
• Ability to manage multiple tasks in a fast-paced environment.

Culture & Benefits

• Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Equity for everyone means you share in our success.
• Experience catered wellness talks, exercise classes and free barista coffees.
• Benefit from parental and miscarriage leave, health, professional development, and personal days.
• Work with best-in-class doctors, specialists, pharmacists, and medical professionals from all over the world.
• Strong culture of work-life balance and supported by flexible working hours.