Benefits Client Services Representative I (HCM Software)

TL;DR

Benefits Client Services Representative I (HCM Software): Resolving client payroll and HR system challenges while fostering strong customer relationships with an accent on fundamental technical expertise and timely solution delivery. Focus on effectively troubleshooting and resolving client issues, collaborating with internal technical experts, and prioritizing client requirements to meet performance metrics.

Location: 100% in-office role based in Meridian, ID, USA. Remote or hybrid work is not available for this position.

Salary: $3,360–$3,680 per month ($21–$23 per hour)

Company

hirify.global is an award-winning provider of cloud-based HR and payroll software solutions, offering a complete platform for the modern workforce.

What you will do

• Maintain consistent availability and manage workloads to effectively troubleshoot and resolve client payroll and HR system issues.
• Champion clients' interests by delivering clear and effective resolutions and collaborating with internal technical experts.
• Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics.
• Appropriately leverage resources to source and validate answers, document issues, and ensure seamless client support.
• Stay current by completing educational courses and assigned training for personal and professional growth.

Requirements

• Bachelor’s degree OR High School Diploma with a minimum of 2 years of relevant HCM experience.
• Proficiency in Microsoft Office suite.
• Strong written and verbal communication skills.
• Proficiently multitask, respond promptly, and ensure timely follow-up.
• Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
• Ability to work on-site five days per week at the Meridian, ID location.

Nice to have

• CPP, FPC, APA, and/or SHRM-CP certified.
• Experience in customer service or previous client interfacing roles.
• Experience in a payroll and/or call center environment.

Culture & Benefits

• Offers medical, dental, vision, life, and disability insurance.
• Provides a 401(k) match.
• Focuses on career development and professional growth.
• Committed to full inclusion of all individuals, embracing diversity.
• Offers perks that support employees, their families, and finances.
• Provides reasonable accommodations for applicants and employees with disabilities.

Hiring process

• To request reasonable accommodation in the job application or interview process, contact accessibility@hirify.global.com.