Customer Support Specialist

TL;DR

Customer Support Specialist: Delivering exceptional customer experience for B2B customers using a sports and communication platform with an accent on problem resolution and product expertise. Focus on anticipating needs, providing tailored solutions, and turning interactions into "WOW" moments for users.

Location: hirify.global is a fully remote company. You must be a permanent US resident to be hired for this role. hirify.global does not hire in Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota, and West Virginia.

Compensation: $20.00 per hour

Company

hirify.global is a sports and communication platform dedicated to taking the work out of play in youth sports.

What you will do

• Deliver an exceptional customer experience through email, chat, and occasional calls.
• Take full ownership of customer issues, resolving challenges and escalating when necessary.
• Experiment in test environments to recreate customer scenarios and uncover product nuances.
• Anticipate customer needs and provide tailored solutions to help them quickly.
• Consistently hit performance goals around productivity, customer satisfaction, and reliability.

Requirements

• Must be a permanent US resident.
• A customer-first mindset with a friendly, professional, and solutions-focused attitude.
• Strong technical skills to guide users of all experience levels through the platform.
• Genuine excitement for solving problems and deepening product expertise.
• Natural curiosity and resourcefulness to investigate issues and learn through hands-on exploration.
• Excellent written and verbal communication skills.
• Proven track record of high performance in customer or technical support roles.
• Ability to work a flexible schedule, including occasional evenings or weekends.

Nice to have

• Experience in SaaS or tech startup environments.
• A background as an admin, parent, coach, or participant in recreational sports.

Culture & Benefits

• Remote-first company since 2009.
• Unlimited PTO and paid parental leave for all parents.
• 100% premium coverage of medical/dental/vision for you and your family.
• 401K to help you invest for the future.
• $1,500 annual learning and development stipend.
• Travel to fun locations for all-company meetings and team events.
• Generous home office allowance to set you up for success.
• Monthly stipend reimbursement for health & wellness.