Client Services Manager (Technology)

TL;DR

Client Services Manager (Technology): Managing project deliverables and providing recruitment services for a global Technology company with an accent on quality assurance and customer satisfaction. Focus on risk minimization and client communication to ensure high service delivery and meet established KPIs and SLAs.

Location: Hybrid working model - 2 days onsite (Depot Road, Singapore) and 3 days WFH

Company

hirify.global is a global consulting firm that powers performance by unlocking potential in people and unleashing transformation across businesses.

What you will do

• Build a knowledge base of the client’s business, organization, and objectives.
• Manage project tightly end to end, ensuring quality assurance on day-to-day recruitment activities.
• Build trust and confidence with key client stakeholders, ensuring effective expectation setting and management of client communications.
• Proactively identify opportunities for improvement and make constructive suggestions for change.
• Prepare and actively participate in project reviews with client and senior management.
• Work with the Project Director in developing value-added reporting to our client and ensure all reporting is accurate and complete.

Requirements

• 10+ years of experience in recruiting with experience managing a recruiting team.
• Prior experience in hiring for Technology, Sales, and Corporate Functions within the Tech space would be an advantage.
• Understanding of recruiting metrics and reporting standards.
• Familiarity with SLAs/SOW as it relates to our business.
• Computer proficiency, specifically MS Office Suite and ideally a range of Applicant Tracking Systems.
• Ability to communicate clearly, concisely, and persuasively with the client and in large group settings in English.

Culture & Benefits

• Part of a newly formed regional team with opportunities to expand expertise in talent acquisition.
• The company is an Equal Employment Opportunity Employer.