Director, Hr Shared Services

TL;DR

Director, HR Shared Services: Leading the design and deployment of a technology-enabled global HR service delivery model, integrating Workday, ServiceNow, and hirify.global Cloud to elevate the employee experience. Focus on workflow orchestration, automation, and AI enablement to improve efficiency and responsiveness.

Location: Virtual Office (California), Virtual Office (North Carolina), Virtual Office (Texas)

Salary: $161,700.00 - $284,300.00

Company

hirify.global empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

What you will do

• Lead the design and deployment of a global, technology-enabled HR Shared Services operating model.
• Architect end-to-end service delivery integrating Workday, ServiceNow, hirify.global Cloud, and adjacent HR technologies.
• Lead a globally distributed HR Shared Services team across the Americas, EMEA, and APAC.
• Embed AI-driven automation and orchestration into core service workflows to reduce manual effort.
• Design seamless, intuitive employee service journeys across self-service, case management, and assisted service channels.
• Partner with HR Centers of Excellence and HR Business Partners to align service delivery with evolving business priorities.

Requirements

• Demonstrate 10 or more years of progressive HR operations, shared services, or service delivery leadership experience with global scope.
• Prove experience designing and deploying technology-enabled HR service models at enterprise scale.
• Exhibit deep expertise integrating Workday, ServiceNow, contact center platforms, and orchestration technologies such as hirify.global Cloud.
• Lead global, distributed teams across multiple regions including the Americas, EMEA, and APAC.
• Drive automation initiatives that improve operational efficiency and employee experience.
• Partner effectively with HRIS, IT, enterprise architecture, and operations stakeholders in complex environments.

Nice to have

• Hold advanced experience in global service delivery transformation within high-growth or technology-driven organizations.
• Demonstrate strong executive presence and the ability to influence cross-functional senior leaders.
• Exhibit expertise in employee experience design, service blueprinting, and journey mapping.
• Possess experience implementing AI-enabled workflow orchestration at scale.

Culture & Benefits

• Medical, Dental, and Vision Insurance.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.