Customer Reference Program Manager (Fintech)

TL;DR

Customer Reference Program Manager (Fintech): Building and optimizing customer advocacy at scale, transforming satisfied customers into vocal champions whose stories accelerate sales, validate product value, and shape market perception with an accent on leveraging AI-powered platforms and strategic storytelling to drive measurable revenue impact. Focus on creating a multiplier effect, turning proof points into pipeline, customer voices into competitive advantage, and individual success stories into enterprise-wide growth engines.

Location: This position is based in our Warsaw location.

Company

hirify.global is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, and risk management solutions.

What you will do

• Design and execute a comprehensive customer reference strategy aligned with revenue, sales, and marketing goals.
• Build segmented reference pools and a robust, searchable library of customer success stories and materials.
• Leverage AI technologies to identify potential advocates, automate reference matching, and streamline content creation.
• Partner cross-functionally with Customer Success, Product, and Marketing to capture customer feedback and insights.
• Foster a thriving customer advocacy community through peer-to-peer learning and exclusive networking opportunities.
• Analyze program data to identify gaps in reference coverage, optimize performance, and experiment with new evidence collection.

Requirements

• 4–6+ years of experience in customer marketing, reference programs, or customer advocacy in B2B SaaS.
• Proven track record of managing customer reference programs that measurably accelerate sales cycles and influence pipeline.
• Strong stakeholder management skills and the ability to partner effectively across Sales, Marketing, Product, and Customer Success.
• Data-driven mindset with strong project management capabilities to manage multiple initiatives simultaneously.
• Outstanding communication skills (written, verbal, presentation) with a talent for storytelling and creating compelling customer narratives.
• Familiarity with sales enablement tools and CRM systems (Salesforce, HubSpot) is preferred.
• Experience in fintech, treasury management, financial services software, or enterprise SaaS is preferred.

Nice to have

• Experience using customer advocacy platforms (e.g., UserEvidence, Influitive, CustomerGlu, Gainsight).
• Background in SaaS companies with complex, enterprise sales cycles.
• Experience creating compelling customer content (case studies, testimonials, video stories, ROI calculators).
• Understanding of customer journey mapping, touchpoint optimization, and voice-of-customer methodologies.
• Track record of building programs from early stages to maturity and scale.

Culture & Benefits

• Comprehensive compensation package, including health, welfare, and wellbeing benefits.
• Opportunity to shape and scale a strategic advocacy program that directly impacts revenue and market perception.
• Work with innovative AI-powered platforms and tools at the forefront of customer marketing.
• Build deep, trusted relationships with customers and amplify their success stories.
• Collaborate cross-functionally with Sales, Marketing, Product, and Customer Success leadership.
• Committed to being an equal opportunity employer and values integrity, teamwork, and excellence.