Kickoff Specialist

TL;DR

Kickoff Specialist (SaaS/Digital Marketing): Leading post-sale client onboarding and strategy, ensuring clear expectations and measurable success roadmap for new clients with an accent on building trust, clarifying deliverables, and aligning client ambitions with achievable strategies. Focus on preventing future problems by setting up strong client relationships from day one and documenting structured onboarding summaries.

Location: Remote (Canada only, working within Pacific Time Zone business hours)

Company

Wishpond is a rapidly growing SaaS technology company providing digital marketing solutions, serving over 3,000 customers from startups to Fortune 500 companies.

What you will do

• Lead kickoff and onboarding calls with new clients post-sale to establish trust and clarity.
• Confirm scope, timelines, and deliverables with clients.
• Guide clients toward realistic strategies and best practices, articulating and quantifying success metrics.
• Address unrealistic expectations constructively while strengthening client relationships.
• Document kickoffs clearly and consistently in structured onboarding summaries.
• Handoff clients to Account Management with alignment on goals, priorities, and next steps.

Requirements

• Confident, polished communicator able to lead client conversations and sell ideas.
• Experienced in digital marketing, client strategy, account management, sales, or onboarding.
• Able to constructively challenge clients without damaging trust.
• Highly organised, structured, strategic in mindset, and practical in execution.
• Fluent in English.
• Must be technical, analytical, results-driven, and able to multitask in a fast-paced environment.
• Must provide own workstation, computer, headset, and reliable internet connection.
• Must be prepared to work standard business hours in the Pacific Time Zone.
• Must provide valid government-issued photo ID, proof of SIN, and proof of residential address as part of onboarding.

Culture & Benefits

• Fully remote position, allowing work from home (within Canada, Pacific Time Zone).
• Exciting, dynamic environment with comprehensive training and performance reviews.
• Competitive compensation, referral programs, and product discounts.
• Global, multi-cultural workforce with opportunities for personal development.
• High-growth SaaS technology company publicly traded on the TSX Venture Exchange.