Customer Success Manager (French Speaker)

TL;DR

Customer Success Manager (French Speaker): Ensuring customers successfully integrate and are satisfied with the product by understanding enterprise needs, managing priorities, and dictating internal/external narratives for customer success. Focus on effectively managing engineering time for customer-important work and continuously improving the integration process.

Location: Fully remote, must be based anywhere across EMEA, with the role covering French customers.

Company

hirify.global.io powers product search and discovery for major retailers globally, utilizing machine learning to improve revenue-focused metrics and experiencing significant year-over-year growth.

What you will do

• Ensure customers successfully integrate with the product and are satisfied with the results.
• Understand enterprise organizational needs and roles to manage prioritizations effectively.
• Help craft and dictate internal and external narratives for customer success.
• Manage engineering time to prioritize important customer work.
• Field and troubleshoot customer support requests.
• Create and update customer documentation and training materials.

Requirements

• Minimum three years of professional experience dealing directly with customers and large organizations in customer success, technical account management, or solutions consulting.
• Excellent communication and interpersonal skills.
• Knowledge of and experience interacting with APIs.
• Ability to quickly understand organizational roles and craft clear narratives.
• Ability to convince and motivate others.
• Enjoy interacting with customers and solving new problems daily.
• Ability and desire to learn quickly, think outside the box, and come up with solutions.
• Must be able to work from anywhere across EMEA, covering French customers.

Culture & Benefits

• Competitive compensation package including stock options.
• Fully remote team with the flexibility to choose where you live.
• Work from home stipend and Apple laptops provided.
• Annual training and development budget.
• Parental leave for qualified employees.
• Work with smart people who foster growth and meaningful impact.