Microsoft Azure Customer Experience Specialist (Azure)

TL;DR

Microsoft Azure Customer Experience Specialist (Azure): Growing the Azure practice and driving customer success by overseeing the sales pipeline and developing strategic business plans in collaboration with partners. Focus on improving Net Revenue Retention (NRR), leading business reviews, and maximizing retention through upsell and cross-sell opportunities.

Location: Hybrid role based in our Mississauga office, Canada, with opportunity to work 2 days remotely per week. Approximately 10% travel, primarily within the Greater Toronto Area (GTA).

Salary: $80,000 - $95,000 CAD per year.

Company

hirify.global is a leading global technology company playing a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

What you will do

• Grow the Azure practice and oversee the sales pipeline.
• Develop strategic business plans in collaboration with partners.
• Sell and renew company products and/or services via telephone or electronic means to assigned territory.
• Improve Net Revenue Retention (NRR) by driving customer success and minimizing churn.
• Lead Partner Monthly and Quarterly Business Reviews (MBRs/QBRs).
• Manage end-to-end renewals to maximize retention and identify upsell/cross-sell opportunities.

Requirements

• College Diploma or Degree (or additional relevant experience in a related field).
• Minimum 5-8 years of account management and/or business development experience selling Azure.
• IAAS experience is desired.
• AZ-900 Microsoft Azure Fundamentals Certification is a strong asset.
• Strong MS Office suite experience.

Culture & Benefits

• Great Place to Work Certification™ for 2025-2026 in Canada.
• Access to flexible Healthcare, Dental, Vision, well-being benefits, and perks.
• Critical illness, disability coverage, mental health support, and paid time off.
• RRSP Matching and additional rewards including merit increases, annual bonuses, or sales incentives.
• Commitment to ESG performance (Environment, Social & Governance).