Customer Success Manager, Paid Search

Adthena is Hiring

Job Info:

• Company Adthena
• Position Customer Success Manager, Paid Search (Remote)
• Location Austin, TX
• Source EchoJobs
• Published February 26, 2026
• Category Customer
• Type Full-Time

About the Role

Reporting to: Josh Baines, Director of Customer Success Location: Austin, TX (Hybrid) OR US Remote (CT or ET) Interviews: 3 stages totalling around 2 hours Start Date: ASAP

About your Team

Adthena is a ‘Customer Value’ oriented business. As such, the Customer team is critical to our success. In our Austin office, this team consists of Account Management and Customer Success roles - both of which are critical to the success of our clients. We work closely together to leverage each other's skills and abilities, ensuring that our clients are successfully achieving their goals. We work as a close-knit, highly functional team and contribute to the wider business by working closely with Sales and Marketing to encourage business alignment.

What you’ll do at Adthena

As a Customer Success Manager, you are a strategic partner to the Customer, helping them deliver value from our platform. You'll achieve this by enabling platform adoption, providing SEM best practices, and, just as important, bespoke Solution Services with support from the BI team. As the Customer Success Manager, you will Deliver Remarkable Quality through your keen understanding of the client's objectives and expertise in paid search. You will also drive customer satisfaction and impact retention by partnering closely with our Account Managers, who take commercial ownership of the customer.

Responsibilities

• During the first 30 days, you will: Learn about the product, the business, the tools we use and the processes to set you up for success in your new role
• After 60 days, you will have: Arranged calls and F2F meetings with key stakeholders on a pre-assigned ‘green’ client list. These will be assigned to you in blocks. Eventually, you will manage up to 20 clients, depending on the size of the clients.
• Moving forward, you will be responsible for driving engagement via monthly catch-ups and contributing to Quarterly Business Reviews.
• Co-own success plans with your clients, guiding them through key milestones to achieve value, and capturing outcomes along the way.
• Act as a trusted advisor, an extension of their team, delivering strategic insights and best practices where necessary
• Be the voice of the customer, providing feedback internally to product and management
• After 90 days, along with your Account Manager, you will have successfully conducted Business Reviews with senior stakeholders for each of your clients, fostering a high client Health Score in your book of business and building referable relationships with key clients
• After 12 months, you will have delivered an exceptional client experience, leading to 90%+ gross revenue retention
• Provided value on current subscription and scoped out potential upsell opportunities for Account Management.
• After 18 months, you will have a proven track record as an Adthena CSM, where you can further your career as an individual contributor or explore a management career path.

Required Experience

• 3+ years of experience in managing Google Ads/Paid Search accounts for clients
• A good understanding of the Digital Marketing landscape, including the Search ecosystem
• Experience in client-facing client services roles, strong stakeholder skills up to CxO level
• Strong analytical skills
• A customer-centric approach focused on delivering value

Bonus Points If You Have

• SaaS or Digital Agency background
• Experience with competitive intelligence tools
• Looker Studio experience

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