Customer Success Manager II - Mid Market

TL;DR

Customer Success Manager (Sports Tech): Managing a diverse portfolio of clients across Oceania to ensure maximum product benefit and ROI, with an accent on developing strong customer relationships and driving renewals and upsells. Focus on understanding client needs, demonstrating product value, and achieving quarterly and yearly revenue targets.

Location: Hybrid: three days in the office per week in Sydney, Australia. Must live within commuting distance of Sydney.

Salary: $78,750 – $131,250 AUD (On-Target Earnings)

Company

hirify.global provides products to help sports teams analyze data, capture video, and share highlights.

What you will do

• Develop strong customer relationships to maximize satisfaction across a group of accounts.
• Provide comprehensive support, customer education, and carry out engagement and commercial activities.
• Work toward achieving quarterly and yearly renewal targets.
• Run meetings to understand client needs and identify opportunities for upselling additional services.

Requirements

• Experience in a client-facing role, preferably in a technology company.
• Excellent communication and presentation skills.
• Technology-savvy, with an understanding of concepts like APIs.
• A strong relationship builder to drive expansion and renew customers.
• Willingness to travel consistently to visit customers, as frequently as monthly.

Nice to have

• Background in the sports industry.
• Salesforce experience.
• Proactive and autonomous approach to problem-solving.
• Comfortable with analytical tasks, reviewing user behavior and engagement metrics.
• Project management skills for working with multiple stakeholders.

Culture & Benefits

• Flexible vacation time, company-wide holidays, and timeout (meeting-free) days for work-life harmony.
• Autonomy and trust from day one, with agency to try new ideas.
• Resources and opportunities for continuous professional development.
• Invested office spaces and technology provided for optimal work.
• Medical and retirement benefits (depending on location) and wellbeing support resources.