Senior Account Manager (Fintech)

TL;DR

Senior Account Manager (Fintech): Managing and growing a portfolio of strategic enterprise accounts in the crypto finance sector with an accent on renewal planning, expansion strategy, and executive engagement. Focus on translating customer complexity into clear, outcomes-based commercial plans and driving net revenue retention through proactive renewal execution.

Location: NYC-based with flexibility for customer meetings and periodic travel

Company

hirify.global builds infrastructure to bring financial integrity to the crypto economy, offering an enterprise-grade back-office and data platform.

What you will do

• Own a portfolio of strategic enterprise accounts, including renewal planning, expansion strategy, and executive engagement.
• Build and execute account plans, including stakeholder mapping, whitespace analysis, success criteria, and mutual action plans.
• Lead and close expansion opportunities (upsell and cross-sell) in partnership with Enterprise Success Consultants, Sales Solution Consultants, and Advisory Solution Consultants.
• Drive net revenue retention through proactive renewal execution, accurate risk identification, and structured mitigation plans.
• Act as the voice of the customer internally, advocating for product improvements and a better customer experience at scale.

Requirements

• Has 7–10+ years of experience in enterprise Account Management (or renewals and expansion roles) in B2B SaaS.
• Has a proven track record of owning and growing strategic accounts through renewals, multi-stakeholder expansions, and executive engagement.
• Is comfortable working with technical products and teams, and can translate complexity into business outcomes.
• Brings strong commercial judgment: value selling, negotiation, procurement and legal cycles, and stakeholder alignment.
• Operates with rigour: forecasting accuracy, account planning cadence, and excellent CRM hygiene.
• Communicates clearly and confidently with executive presence across internal and external stakeholders.

Culture & Benefits

• Remote or Hybrid working.
• 25 days paid holiday plus bank holidays.
• One additional day of annual leave each year, up to 30 total days.
• Mental health resources, wellbeing programs, and professional coaching.
• Training and development budget.