Client Service Subject Matter Expert (Custody)

Location: Kraków, Poland; hybrid work with three days per week in the office, or two office days for a parent of a child up to four years old

Company

hirify.global is a global financial services firm providing investor services, specialist expertise, technology solutions, and client management.

What you will do

• Act as the subject matter expert and first escalation point for custody and account-processing activities.
• Respond to complex client inquiries and escalated issues while serving as a key contact for clients and internal teams.
• Coordinate with internal teams to resolve inquiries promptly and improve service levels.
• Support new business and product implementations, conversions, policies, procedures, and controls.
• Review client feedback and inquiry trends to identify gaps, reduce errors, and improve training for clients and internal teams.
• Use internal technology solutions to manage client requests effectively and efficiently.

Requirements

• BS/BA degree or equivalent work experience.
• Three to five years of related custody experience in a client-servicing environment.
• Proficiency in English is required.
• Ability to prioritize and resolve client needs quickly and accurately in a deadline-oriented environment.
• Effective verbal and written communication, analytical ability, strategic thinking, and proactive problem-solving skills.
• Good working knowledge of Excel and the ability to engage and lead others.

Nice to have

• Working knowledge of the custody account-opening process.

Culture & Benefits

• Private medical care and life insurance.
• One Culture Celebration Day and one Community Service Day in addition to standard paid vacation.
• Professional training and qualification support.
• Employee Assistance Program with confidential counselling for employees and families.
• Wellbeing Program, Online Social Fund benefits platform, and social, sports, and integration events.
• Onboarding program for new hires.