13 дней назад
Customer Care Specialist (Payments)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Care Specialist (Payments): Handling customer requests, complaints, data changes, and technical incidents for a global payments technology platform with an accent on after-sales support, request classification, and issue resolution. Focus on analyzing customer cases, coordinating escalations, monitoring ticket follow-up, and supporting logistics partners during onsite interventions.
Location: Hybrid in Warsaw, Poland
Company
provides secure payments technology supporting businesses and customers across five continents.
What you will do
- Act as the primary contact for after-sales customer requests received by phone and email.
- Analyze, classify, register, and follow up on customer requests in the ticketing system.
- Provide solutions, communicate request status, and escalate cases to the appropriate department.
- Handle complaints, data changes, and technical incidents according to defined processes.
- Monitor service activities and support external logistics partners with service quality monitoring, technical phone support, and training.
Requirements
- Experience in customer care and a strong client focus.
- Fluent English and Polish.
- Problem-solving, analytical, and troubleshooting skills.
- Availability for hybrid work in Warsaw, Poland.
Culture & Benefits
- Opportunity to work in the global payments technology industry.
- Private medical and life insurance.
- MyBenefit Platform and holiday allowance.
- Public transportation and meal allowances.
- Annual bonus and extensive training opportunities.
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