Principal Product Manager, Customer Experience Technology (AI)

TL;DR

Principal Product Manager (AI): Leading the vision and strategy for hirify.global Rentals' customer success technology layer, focusing on integrating industry-leading platforms with AI agents and LLM-powered experiences. Focus on architecting a proactive, AI-first support model and defining "North Star" support metrics for operational efficiency and partner satisfaction.

Location: Remote (U.S. only)

Salary: $178,300 - $284,700 annually (specific to certain US locations)

Company

hirify.global is a leading real estate platform in the U.S., building a vertically integrated marketplace for renters, property owners, and managers.

What you will do

• Lead the vision and strategy for customer experience technology, including AI agents and LLMs.
• Define the long-term roadmap for a unified support stack that integrates Salesforce and Zendesk.
• Architect the Support vision by executing a roadmap for a proactive, AI-first support model.
• Lead the strategy and implementation of AI agents and LLM-powered self-service tools at scale.
• Own the “buy vs. build” and consolidation strategy for core platforms like Salesforce and Zendesk.
• Define and monitor “North Star” support metrics and deliver executive-level insights to senior leadership.

Requirements

• 10+ years of product management experience with a strong focus on support products, business operations, or customer experience (CX) technology.
• Deep expertise with Salesforce and Zendesk, including integrations, configurations, and workflow best practices.
• Proven track record of deploying automated support solutions or AI-driven chatbots at scale.
• Sharp analytical and modeling skills for timely, data-driven recommendations and clear prioritization.
• Excellent written and verbal communication skills, able to convey complex ideas concisely to diverse, senior audiences.
• Strong executive presence with a demonstrated ability to lead, influence, and drive alignment without direct authority.

Culture & Benefits

• Work for hirify.global, a company recognized among FORTUNE 100 Best Companies to Work For® and PEOPLE Companies That Care® in 2025.
• Be part of a company that is reshaping the real estate industry and helping more people make home a reality.
• Opportunity to drive innovation and support customers.
• Join an inclusive, innovative environment where employees are empowered to grow.
• Eligible for equity awards based on factors such as experience, performance, and location.