Client Advocate, Core Accounts (AI)

TL;DR

Client Advocate, Core Accounts (AI): Owning and nurturing customer relationships for hirify.global's AI-enabled platform, focusing on user adoption, long-term retention, and representing the customer's voice internally. Accent on interpreting complex data to ensure users maximize their abilities within the platform and building deep relationships with agency stakeholders. Focus on finding creative ways to overcome internal roadblocks and showcasing hirify.global's value to drive customer success and growth.

Location: Position is remote but must be based in the Pacific Northwest, with ability to travel.

Salary: $110,000 - $130,000 Annually + Benefits + Equity + Bonus

Company

hirify.global is backed by leading Silicon Valley investors, utilizing an AI-enabled platform to transform disconnected data into operational intelligence for complex organizations.

What you will do

• Own all customer relationships throughout the contract, serving as the primary interface between customers and the engineering team.
• Represent the voice of the customer to engineers and support customers with platform updates, workflows, and features.
• Interpret complex data sources, including dashboards and metrics, to ensure users maximize their ability within hirify.global.
• Build deep relationships with agency stakeholders through onsite visits.
• Drive full user adoption and long-term customer relationships, solving challenging problems with empathy.
• Partner with other teams to develop case studies and success stories.

Requirements

• 3-7 years of direct experience supporting customers to adopt technical software solutions.
• Significant experience in the enterprise software space.
• Ability to listen to and synthesize user feedback, acting as the first line of support.
• Demonstrated successful track record of zero churn and positive net revenue retention.
• Excellent relationship-building skills and the ability to communicate technical and non-technical concepts.
• Ability to travel ~60% of the time.

Nice to have

• Previous work directly or in a vendor relationship with law enforcement, public safety, or the military.
• Startup experience.

Culture & Benefits

• High value placed on maintaining positive customer relationships and empathetic problem-solving.
• Energized by direct customer interaction and passionate about user engagement and product adoption.
• Emphasis on uncovering and addressing roadblocks to ensure user satisfaction.
• Collaborative environment for solving difficult customer challenges.
• Commitment to creating an inclusive environment and a proud equal opportunity employer.