Supervisor, Mbocs

TL;DR

Supervisor, MBOCS (Client Advisory Services): Manages a technical client service team and sets policies for providing technical support, ensuring contractual obligations are met. Focus on resolving client issues, developing solutions with Technical and Account Management, and monitoring client performance against service level agreements.

Location: Must be willing to work onsite in Vertis North, Quezon City, Philippines

Company

hirify.global provides worldwide payment technology and software solutions.

What you will do

• Provide overall support to internal clients and oversee team production to resolve issues.
• Direct a team delivering quality customer service, aligning with strategic initiatives and meeting service level agreements.
• Establish and maintain positive working relationships with stakeholders and clients to set priorities and build collaborative teams.
• Collaborate with internal areas to analyze client impact related to system changes and ensure understanding of requirements.
• Manage team resources to restore normal operations quickly during service disruptions.

Requirements

• Bachelor's Degree is preferred.
• Minimum of 4 years related professional experience.
• Amenable to working in shifting/rotational schedules.
• Willing to work onsite in Vertis North, Quezon City.

Culture & Benefits

• Not specified.