FinTech Client Support Services Analyst (FinTech)

TL;DR

FinTech Client Support Services Analyst (FinTech): Assisting financial institutions with cloud-based IT products and contributing to process improvements with an accent on timely incident updates and service quality. Focus on simplifying complex technical concepts for clients and maintaining internal knowledge articles.

Location: This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 office days per week). Willingness to work afternoon shifts (11:00–20:00 PHT).

Company

hirify.global is a global tech leader committed to breaking down barriers to inclusive prosperity and building a diverse and inclusive workforce.

What you will do

• Assist clients by supporting cloud-based IT products used by financial institutions.
• Provide timely updates on incident progress and scheduled system upgrades.
• Share ideas to improve processes and enhance service quality.
• Help create and maintain internal knowledge articles.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, Finance, or related field.
• Strong problem-solving skills with the ability to analyze issues logically.
• Excellent written and verbal communication skills, with the ability to simplify complex technical concepts for clients.
• Customer-centric mindset with professionalism and empathy.
• Ability to work in rotating shifts, during occasional weekends/holidays, as needed for global operations.
• Willingness to work afternoon shifts (11:00–20:00 PHT).
• Ability to collaborate effectively with team members.

Nice to have

• Internship or experience in Client Support, Project Management, or Client Services.
• Familiarity with financial services or Capital Markets.
• Interest in using AI tools to improve workflows and automate tasks.

Culture & Benefits

• Autonomous but fast-paced work environment with opportunities to learn & grow.
• HMO coverage for you and your dependents.
• Employee stock purchase plan, equity grant, retirement plan, annual bonus.
• Free counseling sessions, subscription to e-learning platforms, fitness, wellness.
• Commitment to diversity and inclusion.