Team Lead

TL;DR

Team Lead (Customer Support): Manage and lead a customer support team ensuring customer orientation, team productivity, and achievement of company goals with an accent on team performance management and customer satisfaction. Focus on coaching, mentoring, resolving employee concerns, and fostering teamwork.

Location: Cebu, Philippines

Company

Leading European provider of cloud infrastructure, cloud services, and hosting services with open structures and a friendly working culture.

What you will do

• Manage team performance and ensure customer orientation and productivity.
• Provide guidance, support, and resources to employees for efficient job performance.
• Address and resolve employee concerns related to account support, performance, and team relationships.
• Submit performance reports and implement corrective actions as needed.
• Conduct coaching, mentoring, and team development activities.
• Lead retention activities and promote teamwork within the company.

Requirements

• Location: Must be based in Cebu, Philippines
• 3-5 years of team lead experience.
• Education or training in Computer Science, IT, or equivalent experience.
• Excellent English verbal and written communication skills.

Culture & Benefits

• Competitive salary, bonuses, and unlimited commission.
• Generous paid time off and healthcare coverage from day 1.
• Above industry standard company and statutory benefits.
• Monthly and quarterly engagement activities.
• Focus on work-life balance and training and development.