Senior Support Engineer (Fintech)

TL;DR

Senior Support Engineer (Fintech): Providing production support and ensuring the reliability of financial systems with an accent on SLA-driven case management and root cause analysis. Focus on minimizing disruption to operations through incident prioritization and collaboration with engineering and product teams.

Location: Remote (CA)

Company

hirify.global is a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges.

What you will do

• Provide production support for live environments, managing cases through a ticketing system.
• Prioritize incidents based on business impact and urgency, ensuring minimal disruption to operations.
• Perform root cause analysis and document technical findings within the case management system.
• Collaborate with engineering and product teams to resolve escalated issues.
• Generate and analyze monthly operational reports to support data-driven decision-making and service improvements.
• Analyze complex system behaviors and identify root causes of production incidents.

Requirements

• 3–5+ years of experience in application or production support within financial services or enterprise environments.
• Strong experience in log analysis, system monitoring, and troubleshooting production issues.
• Proficient in writing and executing complex data queries for transaction validation and issue investigation.
• Hands-on experience with monitoring and service management tools such as Datadog and Freshservice.
• Working knowledge of Microsoft Azure environments, including reviewing application components, supporting development escalations, and assisting in issue analysis and documentation.

Nice to have

• Exposure to financial systems or digital onboarding platforms.
• Basic scripting knowledge for automation and operational efficiency improvements.
• Experience working in Agile or structured service management environments.

Culture & Benefits

• Work alongside top professionals in a friendly, open-door environment.
• Take on large-scale projects with a global impact and expand your expertise.
• Boost your skills with internal events, Udemy access, language courses, and company-paid certifications.
• Explore diverse domains through internal mobility to gain hands-on experience with cutting-edge technologies.
• Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans.