Client Success Specialist (Fintech)

TL;DR

Client Success Specialist (Fintech): Delivering personalized support and managing inquiries for clients with an accent on financial products and regulatory compliance. Focus on proactive client engagement, trade investigation, and adherence to quality standards in a fast-paced environment.

Location: Limassol, Cyprus. Candidates must have appropriate rights and documentation for employment in Cyprus.

Company

hirify.global is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting, with offices in six regions.

What you will do

• Be the primary point of contact for clients, delivering personalized support and addressing inquiries, concerns, and requests.
• Proactively manage and follow up on client inquiries/complaints in accordance with internal policies.
• Perform trade investigation, validation, and affirmation for MT4.
• Collaborate with internal teams (Retail Services, Settlements, Compliance) to deliver a personalized client experience.
• Be the subject matter expert on hirify.global's trading products and platforms, staying updated on market conditions.
• Ensure adherence to quality standards, regulatory requirements, and protocols.

Requirements

• Proven experience in a customer service role, preferably within the financial services industry.
• Ability to work in shifts (13:00-00:00, 14:00-01:00, 15:00-02:00).
• Excellent communication and interpersonal skills with the ability to empathize with clients.
• Fluent Level of Spanish and proficient knowledge of the English language (both verbal and written).
• Affinity and interest in the financial markets.
• Proficiency in using CRM and Service desk systems, preferably Zendesk and Salesforce.

Nice to have

• Fluent Portuguese.

Culture & Benefits

• Competitive and attractive compensation.
• Extensive learning opportunities, professional training, and certifications.
• 21 annual leave days, 5 paid study leave days, and 1 paid volunteer day per year.
• Health Insurance.
• Hybrid work mode for greater flexibility.

Hiring process

• Talent Acquisition Interview (45 minutes)
• Take Home Assessment (1 hour)
• Hiring Manager Interview (1 hour)
• Head of Department Interview (30 minutes)