Client Success Specialist (Spanish)

TL;DR

Client Success Specialist (Spanish): Providing personalized support and addressing client inquiries for a global brokerage firm with an accent on delivering a first-class trading experience. Focus on managing client inquiries, resolving complaints, and ensuring compliance with quality standards and regulatory requirements.

Location: Must have the appropriate rights and documentation for employment in Cyprus

Salary: Competitive and attractive compensation

Company

hirify.global is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting.

What you will do

• Be the primary point of contact for clients, delivering personalized support.
• Manage client inquiries/complaints effectively and proactively, following established internal policies.
• Collaborate with internal teams to deliver a highly personalized client experience.
• Understand customer needs and convert constructive feedback to management.
• Be the subject matter expert with hirify.global's trading products and platforms.
• Ensure adherence to quality standards, regulatory requirements, and company policies.

Requirements

• Proven experience in a customer service role within the financial services industry.
• Excellent communication and interpersonal skills.
• Fluent Level of Spanish and proficient knowledge of the English language, both verbal and written.
• Fluent Portuguese will be considered as a great advantage.
• Affinity and interest in the financial markets.
• Comfortable working on hybrid work mode.

Culture & Benefits

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications.
• 21 annual leave days per year, 5 paid study leave days per year, and 1 paid volunteer day per year.
• Health Insurance.
• Hybrid work mode for greater flexibility.

Hiring process

• Talent Acquisition Interview (45 minutes).
• Take Home Assessment (1 hour).
• Hiring Manager Interview (1 hour).
• Head of Department Interview (30 minutes).