Service Desk Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Service Desk Engineer: Providing technical software, hardware, and network problem resolutions to customers with an accent on diagnosis, solution implementation, and customer communication. Focus on collaborative problem-solving within a team and guiding customers through technical issues.
Location: Perth (Hybrid work model available)
Company
is an AI-powered global business and technology transformation partner delivering tangible business value with AI, technology, and people.
What you will do
- Provide technical software, hardware, and network problem resolutions to customers.
- Assist with diagnosing problems and implementing appropriate solutions.
- Guide and communicate resolutions to customers.
- Work Monday – Friday on a variable roster.
Requirements
- At least 1 year of L1/Service Desk technical support experience.
- A keen interest in computers and the tech industry.
- Experience in front-facing customer service.
- Excellent communication skills, both verbal and written.
Nice to have
- Ticket management via ServiceNow.
Culture & Benefits
- Work within a diverse collective of free-thinkers, entrepreneurs, and industry experts.
- Opportunity for exposure to large-scale transformation projects and deep expertise.
- Hybrid working and flexible arrangements are embedded in the work environment.
- Countless learning and development opportunities, including thinktanks, hackathons, and access to 250,000 courses.
- Comprehensive Total Reward package beyond compensation, including core and flexible benefits.
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