Customer Success Associate

TL;DR

Customer Success Associate (AI): Driving hirify.global product adoption, renewal, and usage among APAC customers, building a strategy to foster account growth in Defense, Public Sector and Corporate Risk. Focus on integrating First Alert and Pulse into customer workflows and aligning with customer’s enterprise-level objectives.

Location: Must be based in the Eastern Australian time zone. Melbourne, AU

Company

hirify.global's groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold.

What you will do

• Expand the scope and scale of hirify.global products adoption and drive successful customer outcomes.
• Design and implement scalable programs that seamlessly integrate First Alert and Pulse into customer workflows.
• Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, and training.
• Serve as a First Alert and Pulse platform expert ensuring customer engagements support organisational goals.
• Collect customer feedback and clearly articulate recommendations for product development.
• Leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities.

Requirements

• Bachelor's degree or equivalent experience in a related field AND 3 years of enterprise software or SaaS customer success/account management experience.
• Knowledge and/or experience with publicly available information and the real-time alerting needs of public and private sector organizations.
• Outstanding ability to communicate complex concepts to a wide range of audiences.
• High level of accountability and the ability to execute independently on multiple and competing projects and deadlines.
• Proficiency in other APAC Regional Languages (Japanese, Singaporean Mandarin) is desirable but not required.

Culture & Benefits

• Flexible work arrangements and offices all over the world to foster collaboration.
• Generous PTO and sick leave.
• Competitive benefits package aimed at keeping all employees happy and healthy.
• Robust employee resource group (ERG) network, manager development programming, and professional development funds.
• A workforce built on merit and equity.
• Fostering a culture of allyship and standing up for those who face systemic barriers to equality.