Customer Success Associate

TL;DR

Customer Success Associate: Driving product adoption, renewal, and usage of an AI-powered intelligence platform for APAC customers with an accent on account growth in Defense, Public Sector, and Corporate Risk. Focus on designing scalable programs, fostering customer relationships, and leveraging data-driven metrics for retention and growth.

Location: Melbourne, Australia (Eastern Australian time zone)

Company

hirify.global is a mission-driven company that pioneered the world’s first AI-powered, real-time event detection platform, helping organizations respond to critical events as they unfold.

What you will do

• Expand the scope and scale of hirify.global products adoption, driving successful customer outcomes within your assigned portfolio.
• Design and implement scalable programs to integrate products into customer workflows and align with enterprise objectives.
• Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, and training.
• Serve as a First Alert and Pulse platform expert, ensuring customer engagements support organizational goals.
• Collect customer feedback and articulate recommendations for product development to engineering and product teams.
• Leverage data-driven metrics and reporting to understand risks and opportunities impacting retention and growth.

Requirements

• Bachelor's degree or equivalent relevant experience.
• 3 years of enterprise software or SaaS customer success/account management experience, supporting Corporate Risk, Defense, and the public sector.
• Knowledge and/or experience with publicly available information and real-time alerting needs for public and private sector organizations.
• Outstanding ability to communicate complex concepts orally and in writing to diverse audiences, including senior leaders.
• High level of accountability and the ability to execute independently on multiple and competing projects.
• Must be based in the Eastern Australian time zone.

Nice to have

• Proficiency in other APAC Regional Languages (Japanese, Singaporean Mandarin).

Culture & Benefits

• Mission-driven team with a real-world impact.
• Pioneering groundbreaking, AI-powered technology.
• Offers flexible work arrangements and offices around the world.
• Provides generous PTO and sick leave.
• Focuses on employee well-being, diversity, and professional development through various programs.