Customer Support Specialist (AI)

TL;DR

Customer Support Specialist (AI): Handling inbound support requests via phone, AI-enabled chat, and email for legal professionals, focusing on delivering exceptional customer experiences and resolving product issues. Focus on becoming a product expert, providing solutions, and coaching customers to efficiently leverage hirify.global's AI-enabled legal technology.

Location: This is a hybrid role, requiring employees to be in the office a minimum of twice per week. Hub offices are located in Calgary, Vancouver, Toronto (Canada), Dublin (Ireland), and Sydney (Australia).

Salary: $56,000 CAD

Company

hirify.global is a global leader in legal AI technology, empowering legal professionals and law firms.

What you will do

• Handle inbound support requests via phone, AI-enabled chat, and email, ensuring exceptional customer experiences.
• Become a product expert; diagnosing, troubleshooting, and resolving product issues effectively.
• Serve as a trusted advisor; providing solutions and and coaching to help customers leverage hirify.global efficiently.
• Identify opportunities for additional products/services and connect customers with relevant teams.
• Capture customer feedback for Product teams.
• Drive personal career growth and development within a Win and Help Win culture.

Requirements

• Bachelor’s degree (or expected completion by January 2026).
• Excellent verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences.
• Curiosity about law, tech, and AI, with an interest in leveraging technology to help people solve problems.
• Desire to win and have fun as a member of a high-performing team.
• A growth mindset and a sense of optimism and enthusiasm.

Nice to have

• Technical, hard science, or accounting major/minor.
• Experience in the legal industry and/or knowledge of the justice system.
• Experience using APIs, building integrations, and knowledge of Postman.
• Skills in R, Python, HTML, Ruby, SQL.
• Prior research, tutoring, and leadership experience.
• Experience providing exceptional customer service, including problem-solving, multi-tasking, and providing summaries of issue resolution.

Culture & Benefits

• Competitive, equitable salary with top-tier health, dental, and vision insurance.
• Hybrid work environment, with local hirify.globalns expected in the office minimum twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit.
• RRSP matching and RESP contribution.
• hirify.globalversary recognition program for long-term employees.