Customer Success Coordinator

TL;DR

Customer Success Coordinator: Ensuring customer retention and happiness through platform support with an accent on proactive customer advocacy and issue prevention. Focus on responding to inquiries via phone, chat, and email, and maintaining a broad knowledge of company products and services.

Location: Hybrid, 2-3 days per week in the office in Melbourne, Australia

Salary: AUD 60,000 - AUD 65,000

Company

hirify.global provides cloud-based technology solutions for small and medium-sized businesses, enabling them to manage their operations and payments effectively.

What you will do

• Advocate for customer needs internally and proactively address their challenges to prevent recurrence.
• Support customers using the Office platform.
• Provide initial responses to tickets and assign incoming tickets based on complexity.
• Respond to inquiries via phone, chat, and email, ensuring adherence to SLAs.
• Handle dissatisfied customers professionally and politely.
• Monitor system performance and assist in identifying potential issues.

Requirements

• 1-2 years of experience in a customer-facing position.
• Motivated by a fast-paced, adaptable environment.
• Excellent written and verbal English skills with a confident phone manner.
• Strong customer service skills with the ability to resolve queries quickly and accurately.
• Ability to multitask, prioritize, and manage time effectively.
• Awareness of personal strengths and areas for growth, with a desire to develop new skills.

Culture & Benefits

• Opportunities for learning and career development.
• A collaborative, team environment.
• Paid Parental Leave benefit programs.
• Unlimited access to LinkedIn Learning and support for career growth.
• Access to mental health support.
• Fully flexible work arrangements.

Hiring process

• Submit your CV and a cover letter including the word "moonshot".
• The recruitment team will review the application, and utilize AI tools to assist with screening and assessment of job applications, but all hiring decisions are made by the recruitment team following human review.