Customer Success Coordinator

TL;DR

Customer Success Coordinator: Supporting customers across the Office platform by managing tickets and responding to inquiries to ensure customer satisfaction and retention. Focus on proactive customer advocacy, resolving challenges, and maintaining broad product knowledge.

Location: Hybrid in Melbourne, Australia

Salary: AUD60,000 - AUD65,000 yearly

Company

hirify.global is a global platform offering SaaS solutions with embedded payments in verticals like Education, Fitness & Wellbeing, Field Services, and Personal Services.

What you will do

• Act as a proactive advocate for customer needs internally.
• Support customers across the Office platform.
• Provide initial response to and assign incoming support tickets.
• Respond to inquiries via phone, chat, and email in accordance with SLAs.
• Handle dissatisfied customers professionally.
• Maintain broad knowledge of all company products, services, and promotions.

Requirements

• 1-2 years of previous experience in a customer-facing position.
• Excellent written and verbal English skills.
• Demonstrated customer service skills to resolve queries quickly and accurately.
• Ability to multitask, prioritize, and manage time effectively.
• Strong team player mentality.
• Legally authorised to work in Australia, with no visa sponsorship provided.

Culture & Benefits

• Unparalleled opportunities for learning and accelerated career development.
• A collaborative team environment.
• Paid Parental Leave benefit programs.
• Unlimited access to LinkedIn Learning and 10% of time devoted to professional growth.
• Access to mental health support.
• Fully flexible work arrangements.