Senior GTM Enablement Learning Program Manager - Services

TL;DR

Senior GTM Enablement Learning Program Manager - Services: Developing and managing strategic educational programs to empower GTM employees and partners to sell and deploy hirify.global solutions with an accent on driving successful GTM educational opportunities that enhance processes and increase understanding of hirify.global capabilities. Focus on managing multiple education projects, articulating GTM strategy value, and continually increasing partner satisfaction.

Location: This role is fully remote for candidates who reside outside the 50-mile radius of our San Ramon office in the United States. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid, requiring 3 days a week (M, W, TH) in the office. Work authorization for the United States is required.

Salary: $88,900–$247,700 USD

Company

hirify.global is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

What you will do

• Manage day-to-day enablement and educational aspects of multiple strategic hirify.global education projects for internal and partner resources.
• Serve as the primary point of contact for education initiatives and work with sales, services, and channel stakeholders.
• Run regular project status meetings to assess program and project status against expected results.
• Articulate the value of hirify.global’s GTM strategy and methodologies to help drive growth.
• Develop materials and provide enablement training to groups from all customer-facing roles.
• Seek opportunities to increase partner satisfaction and deepen partner relationships at all organizational levels.

Requirements

• Minimum 10 years in Professional Services Implementation, Technical Account Manager, or Sales Enablement.
• Call Center industry experience is required.
• Heavy experience managing multiple projects across multiple customers simultaneously with little to no oversight.
• Experience developing processes focused on continuous improvement of sales enablement and professional services delivery.
• BA/BS or equivalent experience is required.
• Up to 20% national and international travel may be required.

Nice to have

• Strong combination of project management skills, technical call center expertise, and employee and partner enablement.
• Expert at developing and maintaining positive and productive relationships; impeccable communication skills.
• Natural leader: able to build collaborative relationships and delegate responsibilities with ease.
• Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, VoIP, IVR/VRU and Call Center practices.
• Strategic thinker, able to solve complex problems and exceptional with time management and organization.

Culture & Benefits

• Team-first culture that embraces diversity and fosters an inclusive environment.
• Health, dental, and vision coverage, with hirify.global covering 100% of employee portion and a high portion of dependent cost.
• Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform for personalized care and resources.
• Generous employee stock purchase plan, Paid Time Off, company paid holidays, and paid volunteer hours.
• 12 weeks paid parental leave.