Account Manager

TL;DR

Account Manager: Building long-lasting client partnerships and driving commercial outcomes by retaining clients, uncovering growth opportunities, and translating client needs into tangible results. Focus on proactively strengthening client partnerships, consultatively upselling solutions, and collaborating across internal teams.

Location: Hybrid in Amsterdam, Netherlands. Requires legal authorization to work in the European Union and flexibility to travel into countries in EMEA.

Company

hirify.global creates powerful tools that enable clients in the tours, activities, and attractions industry to operate and grow, shaping the future of travel.

What you will do

• Retain and grow clients by building trust-based relationships and reinforcing hirify.global’s value.
• Proactively manage churn risks and resolve escalations for high-value accounts.
• Act as a consultative partner, leading strategic conversations and driving adoption of solutions.
• Identify and close upsell opportunities aligned with client needs to contribute to revenue growth.
• Coordinate key client initiatives, ensuring smooth execution by aligning with internal stakeholders.
• Advocate for clients internally, influencing feature development based on feedback.

Requirements

• Legal authorization to work in the European Union.
• Proficiency in English; additional European languages strongly preferred.
• 2+ years’ experience in Account Management, B2B SaaS, or travel tech roles.
• Proven track record of retaining and growing a 60+ account portfolio.
• Strong commercial acumen and a consultative mindset.
• Flexibility to travel into countries in EMEA.

Culture & Benefits

• Global leave benefits including 22 weeks paid parental leave.
• Pension Plan.
• Central Amsterdam Location with commuting allowance and subsidized lunch.
• Multicultural environment with 45 different nationalities.
• Wellness benefits (Headspace subscription & webinars).
• Hybrid friendly work environment and work-from-home assistance.
• 26 vacation days per year.