Customer Success Manager - Portfolio Accounts (SaaS)

TL;DR

Customer Success Manager (SaaS): Guiding organizations in Nonprofit, Education, Government, and Healthcare sectors to maximize value from the hirify.global Work Graph through successful deployment and long-term adoption with an accent on strategic advisory and tailored success plans. Focus on leveraging data-driven insights to manage a diverse portfolio, quantify ROI, and advocate for unique industry requirements to influence the product roadmap.

Location: This role is based in our Chicago office with an office-centric hybrid schedule, requiring in-office attendance on Monday, Tuesday, and Thursday.

Salary: $116,800 - $132,800

Company

hirify.global is a leading platform for human + AI collaboration, helping millions of teams worldwide achieve their most important goals, faster.

What you will do

• Conduct deep discovery and build tailored success plans to align hirify.global's capabilities with customer challenges and objectives.
• Leverage usage signals and health trends to proactively identify account risks and maintain accurate renewal forecasts.
• Prioritize and manage high-impact initiatives across a verticalized book of business.
• Lead quarterly business reviews to quantify ROI, optimize workflows, and ensure positive customer sentiment.
• Act as a subject matter expert in organizational rollouts and change management to facilitate user adoption.
• Advocate for the unique requirements of regulated industries to influence the broader hirify.global product roadmap.

Requirements

• 5 years of demonstrated success in an Account Management or Customer Success role, preferably within SaaS.
• Ability to translate technical features into clear business outcomes and coach customers through organizational change.
• Experience using health metrics and usage trends to drive daily workflow, forecasting, and risk mitigation.
• Process-oriented individual who thrives in high-volume environments and can effectively balance competing priorities.
• Devoted to customer success and eager to build deep empathy for specific constraints and opportunities within vertical sectors.
• Self-motivated, curious, and effective in highly ambiguous, ever-changing environments.
• Solid communicator across all channels and audiences, from cross-functional peers to customer executives.
• Based in our Chicago office, following an office-centric hybrid schedule.
• English: B2 required.

Culture & Benefits

• Comprehensive compensation package including base salary, equity, and sales incentive pay.
• Equitable and competitive benefits packages including mental health, wellness, fitness, career coaching, inclusive family building, and long-term savings/retirement plans.
• Offers an exceptional office-centric culture while adopting the best elements of hybrid models for global team collaboration.
• Committed to building teams with a variety of backgrounds, perspectives, and skills.