Resource Manager

TL;DR

Resource Manager: Optimizing delivery capacity and ensuring successful customer outcomes across Professional Services practices with an accent on balancing consultant utilization and managing internal/subcontracted resources. Focus on forecasting capacity needs, evolving resource management capabilities, and optimizing P&L performance.

Location: This role is based in our Chicago office with an office-centric hybrid schedule. You will work from this office in person on Mondays, Tuesdays, and Thursdays, with the option to work from home on Wednesdays and Fridays.

Salary: $120,000–$136,000

Company

hirify.global is a leading platform for human + AI collaboration, relied upon by millions of teams globally to achieve their most important goals faster.

What you will do

• Manage global resource allocation and capacity planning across all Professional Services practice areas.
• Forecast capacity needs based on pipeline, bookings, and delivery timelines, proactively identifying and addressing resource constraints.
• Develop and maintain resource management processes, tools, and dashboards with real-time visibility.
• Coordinate with subcontracted partners to ensure appropriate skill matching, availability, and performance.
• Partner cross-functionally with Sales, Customer Success, Finance, and practice area leads to align on delivery timelines and capacity modeling.

Requirements

• 5+ years of experience in resource management, professional services operations, or delivery management.
• Strong analytical and forecasting capabilities with demonstrated experience in capacity modeling.
• Excellent stakeholder management skills with the ability to influence and align diverse groups.
• Experience managing both internal teams and external subcontractor or partner relationships.
• Proficiency with resource management tools and systems.
• Systems thinker with process optimization mindset and ability to build structure in dynamic, high-growth environments.

Nice to have

• Experience with Purchase Order and Invoice management.

Culture & Benefits

• Comprehensive compensation package that includes a yearly pay equity audit.
• Equitable and competitive benefits packages supporting employees worldwide, including mental health, wellness, and fitness.
• Career coaching and support, along with inclusive family building benefits.
• Long-term savings or retirement plans.
• In-office culinary options to cater to dietary preferences.
• Exceptional office-centric culture while adopting the best elements of hybrid models.