Senior Client Success Manager (AI, Salesforce, MuleSoft)

TL;DR

Senior Client Success Manager (AI, Salesforce, MuleSoft): Owning client relationships and ensuring project health across a portfolio of engagements, with an accent on proactive communication, risk mitigation, and scope control. Focus on coordinating small engineering teams with AI-powered delivery tools and optimizing client satisfaction and project delivery metrics.

Location: Remote (US). Preference for Central or Eastern time zones.

Salary: Competitive salary + performance bonus

Company

hirify.global is a Salesforce and MuleSoft consulting company that integrates AI into its delivery model to accelerate outcomes and manage complexity.

What you will do

• Serve as the primary client contact, building trust and ensuring proactive communication from kickoff to closeout.
• Manage 8–12 concurrent engagements (3–8 week timelines), coordinating engineering teams and AI-powered delivery tools.
• Run tight meetings with clear outcomes, agendas, and results, protecting engineer and client time.
• Enforce scope discipline, managing out-of-scope requests via change orders to maintain project profitability.
• Handle essential operational details such as accurate invoicing, timely collections follow-up, and clear project health reporting.
• Work fluently with AI tools, leveraging them as an integrated part of the daily delivery process.

Requirements

• 4+ years in a client-facing project management or customer success role within software services or consulting.
• Working knowledge of Salesforce and/or MuleSoft, understanding what is being built and speaking the language credibly.
• Proven ability to manage multiple concurrent projects without sacrificing responsiveness.
• Exceptional communication skills, both written and verbal, characterized by clarity, conciseness, confidence, and warmth.
• A genuine bias for action, responding quickly, making decisions, and keeping things moving proactively.

Nice to have

• Hands-on experience directly with Salesforce and/or MuleSoft tools.
• Experience with Agile or sprint-based delivery methodologies in a services context.
• Background in SOW-driven engagements, including managing scope, change requests, and project-based billing.

Culture & Benefits

• Competitive salary and performance bonus.
• Medical, dental, and vision coverage.
• 401(k) with generous company match.
• Flexible PTO and remote-first work environment.
• Annual professional development budget (certifications, conferences, AI tools) and equipment stipend.
• Culture emphasizing full ownership, relentless pursuit of outcomes, continuous growth, and direct, transparent communication.