Training and Onboarding Specialist

TL;DR

Training and Onboarding Specialist: Planning and conducting training sessions for customer support teams, covering onboarding and continuous growth with an accent on building AI-powered knowledge bases and measuring training efficiency. Focus on delivering engaging, data-driven learning experiences and collaborating with cross-functional teams.

Location: Hybrid (Lansing, MI, US)

Salary: $48,790 – $90,610 per year

Company

hirify.global is an industry leader in content and technology solutions for online Real Money Gaming (RMG), offering iLottery, iGaming, and Online Sports Betting (OSB).

What you will do

• Plan and conduct training sessions on location and virtually for customer support teams.
• Build and maintain knowledge bases and learning resources powered by artificial intelligence.
• Conduct training needs analysis and build tailored learning paths.
• Apply data-driven insights to measure training efficiency and continuously improve programs.
• Manage and update training content across platforms.
• Work together with cross-functional groups to assist with onboarding and ongoing learning.
• Maintain accurate training records and generate performance reports.

Requirements

• 3+ years of experience as a Trainer in customer support or related roles.
• Background in online industries (e.g., online betting, insurance, fintech).
• Proficiency in training software, e-learning platforms, and service cloud solutions (Freshdesk, Salesforce).
• Strong understanding of knowledge base management and tools powered by artificial intelligence.
• Proven ability to deliver onsite and remote training effectively.
• Experience guiding customer support teams.
• Familiarity with data-driven training approaches.
• Candidates must be authorized to work in the job posting location (US) without the need for current or future visa sponsorship.

Nice to have

• Spanish language skills are an advantage.

Culture & Benefits

• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and a 401(k) plan with employer matching.
• Opportunity to encourage continuous learning and professional development.
• Values focused on the player, talent, collective brilliance, and good business.
• Company operates in a highly regulated environment requiring background screening and regulatory approvals.