Customer Solutions Design Specialist

TL;DR

Customer Solutions Design Specialist: Leading the implementation of complex Voice, Network, Wireless, and Security Solutions from high-level design to low-level detail, ensuring thorough testing and handover. Focus on translating technical and business requirements into detailed solution designs, driving continuous improvement in design and delivery capabilities, and managing customer engagements.

Location: Hybrid (required to be at your contractual location in Birmingham or London 3 days a week). Must be a UK resident for at least the last 5 years and eligible for SC-level Security Clearance.

Company

hirify.global is a global leader providing secure connectivity and collaboration platforms to 1.2 million business customers internationally.

What you will do

• Collaborate with customers to translate technical requirements into clear, detailed solution designs using established design methodologies.
• Lead the technical direction of projects, ensuring optimal solution design that meets customer needs and aligns with best practices.
• Oversee review and validation processes for new developments and existing products, ensuring seamless integration and considering the broader impact on the product roadmap.
• Drive continuous improvement in design and delivery capabilities for end-to-end technical solutions.
• Manage customer solution design engagements, including creating statements of work and coordinating any third-party deliverables.
• Build strong, trusted relationships with senior stakeholders by providing expert service design guidance and influencing strategic decisions.

Requirements

• Must hold or be able to achieve SC-level Security Clearance.
• Must be a UK resident for at least the last 5 years.
• Industry accreditation (e.g., Cisco CCNP/CCIE) at professional/expert level in ICT with a special focus on Service Provider or Enterprise networking or equivalent experience (WAN, LAN, Wi-Fi).
• Ability to interpret Customer needs, assess full requirements, and identify solutions to standard and non-standard requirements.
• Experience in creating high quality technical designs, customer-facing proposals, and detailed cost models.
• In-depth knowledge of MPLS, MPLS VPN solutions (both L2 & L3), LAN technologies (stack, VSS, VPC, Nexus), WLAN in Enterprise networks (WLC, anchor, BYOD, FlexConnect), and TCP/IP protocol Suite (VLSM, IP address allocation and RIPv2, EIGRP, OSPF and BGP routing protocols, Multicast protocols like PIM, SSM & IGRP).

Nice to have

• Experience on pre-sales activities.
• Good commercial acumen and knowledge of commercial & financial processes.
• Experience in leading virtual teams in a global environment.
• Planning and implementations across a wider range of ICT Infrastructure elements (Security, WAN optimization, Load Balancing etc.).
• Knowledge of SD-WAN, particularly Fortinet.

Culture & Benefits

• Hybrid working model: 3 days in office, 2 flexible days.
• 10% on target annual bonus and BT Pension scheme with 10% company contribution.
• 25 days annual leave (not including bank holidays), increasing with service.
• Equal family leave (18 weeks at full pay) and 2 weeks paid carer’s leave.
• Enhanced women’s health support, including help with menopause symptoms, and 24/7 private virtual GP appointments for UK colleagues.
• World-class training and development opportunities and option to join BT Shares Saving schemes.
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, and Electric Vehicle Salary Sacrifice.
• Discounted broadband, mobile, and TV package, along with access to hundreds of retail discounts.