Care Navigator (Spanish Required)

TL;DR

Care Navigator (Spanish): Assisting members through their mental health care journey by providing clinical needs assessments, coordinating care, and managing crises with an accent on empathetic communication and problem-solving. Focus on delivering high-quality member satisfaction and ensuring timely access to appropriate mental health services globally.

Location: Remote (US) with a schedule of 12pm to 8pm EST Monday-Friday. Candidates must possess credentials in their US state of Residence.

Company

hirify.global is a product company providing a clinically validated mental health solution to employers and health plans, aiming to remove barriers to mental healthcare globally.

What you will do

• Utilize active listening and written communication skills to interact with and support patients via phone, chat, and emails in fluent languages.
• Manage all care coordination needs, including platform sign-up, troubleshooting technical issues, gathering intake information, and scheduling appointments.
• Conduct clinical needs assessments to develop a plan of action and refer members to appropriate levels and modalities of care.
• Assess and synthesize information using clinical judgment to manage member crises, providing in-the-moment support, triage, safety planning, and follow-up.
• Provide consultation, psycho-education, empathy, and motivational assistance for mental health, substance use, and family/relationship concerns.
• Research and document crisis resources for members in different countries and coordinate with internal teams to resolve issues.

Requirements

• Master's degree in a behavioral health field and licensure or certification as a Counselor, Social Worker, or Psychotherapist, psychologist in your US state of Residence.
• Minimum of 2+ years of direct clinical care experience post-licensure.
• Excellent written and verbal English and Spanish communication skills, comfortable interacting with members worldwide.
• Must be comfortable using multiple computer platforms at the same time and learning new systems.
• Motivated to provide a high-touch experience and outstanding customer service.
• Ability to thrive in a fast-paced and ambiguous environment with constant change.

Nice to have

• French Canadian or other language(s) fluency is a plus.

Culture & Benefits

• Dedicated to building a diverse, inclusive, and authentic workplace.
• Held accountable to an exceptionally high bar and impact in a fast-paced environment.
• Empowered to set boundaries and adapt them in critical moments.
• Opportunity to create processes and products that have never existed before.
• Receive very direct conversations and continuous feedback for growth.
• Surrounded by bright minds and experience accelerated learning.
• Transparency, integrity, and humility from leadership.
• Space to experiment and innovate, making a transformational impact for mental health and human lives.