Customer Experience (CX) Transformation - Senior Consultant

TL;DR

Senior Consultant (CX Transformation): Supporting the sales and delivery of innovative transformation solutions in Customer Service or Marketing with an accent on market & competitive analysis, customer research, and business development. Focus on synthesizing research into compelling insights for executive decision-making and engaging with clients through workshops and strategic discussions.

Location: Based in New York with ability to travel up to 75% to client sites. Benefits are specific to US and Canada residents.

Salary: $112,600 to $212,700

Company

hirify.global is a leading global creative consultancy, part of Capgemini Invent, that challenges the status quo to craft and build human experiences that re-invent businesses, drive growth and orchestrate customer-centric transformation.

What you will do

• Conduct market & competitive analysis to identify trends, white space opportunities, and competitive positioning.
• Conduct qualitative and quantitative customer research to uncover needs and validate opportunities.
• Synthesize research into clear, compelling insights and client presentations for executive decision-making.
• Engage with clients through workshops, stakeholder interviews, and strategic discussions.
• Contribute to business development efforts through research, proposal development, and strategic recommendations.

Requirements

• 5+ years of relevant experience in two or more of the following areas: strategy consulting, marketing/sales/service strategy & activation, transformation & operating model strategy, innovation & design strategy, or commercial/financial modeling.
• Demonstrated successful engagement in the delivery of digital projects and services.
• Experience in working on solutions for Financial Services or Consumer Products.
• Ability to communicate complex ideas clearly at a management level, with fluent English written and oral presentation skills.
• Highly structured and conceptual mindset coupled with strong quantitative and analytical problem-solving aptitude.
• Ability to travel up to 75% to client sites, when required.

Culture & Benefits

• Opportunity to build a network within the Capgemini Group and contribute to practice offerings.
• Play a significant role in client proposals and RFI/RFP responses.
• Nurture and expand existing account relationships and identify new business opportunities.
• Support the development of thought leadership and innovative offerings related to AI/Data Science, Digital Customer Analytics, and Operational Analytics.
• Comprehensive, non-negotiable benefits package for all regular, full-time employees in the U.S. and Canada.
• Paid time off including vacation, company-paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage, and retirement savings plans (e.g., 401(k) in the U.S.).