Customer Success Specialist

TL;DR

Customer Success Specialist (SaaS): Managing a high volume of customer contracts and driving renewals with an accent on value-driven conversations and risk mitigation. Focus on identifying expansion opportunities and leveraging data for efficiency in a B2B SaaS environment.

Location: Remote - Australia, including New South Wales and Melbourne. Ability to travel up to 15%.

Company

hirify.global provides a learning platform focused on accelerating technology skills in areas like AI, cloud, and software development for companies and individuals worldwide.

What you will do

• Drive client engagement to ensure customer and hirify.global’s mutual success.
• Anticipate customer needs, proactively forecast and mitigate risk throughout the customer life cycle, ensuring streamlined renewals and negotiations.
• Maintain and lead periodic check-ins with key customers to ensure they're receiving maximum value.
• Partner with cross-functional teams, including sales, to identify growth opportunities.
• Provide advanced product information and recommend the right services and configurations to meet customer needs.

Requirements

• Minimum 2 years of experience in Success and Renewals.
• Strong negotiation, prioritisation and relationship building skills.
• Experience with B2B SaaS and familiarity with SaaS renewal motions.
• Background in business development, sales or scale customer success.
• Proven track record of success in managing a high-volume portfolio of enterprise accounts leveraging data to improve efficiency.
• Ability to travel up to 15%.

Nice to have

• Experience with Gainsight, Salesforce, and Gong.

Culture & Benefits

• Blended workplace with remote or hybrid setup options.
• Mission-driven, values-guided, with a strong commitment to diversity and belonging.
• Culture of trust, autonomy, and collaboration.
• Focus on lifelong learning and team member growth and advancement.
• Competitive compensation packages, medical coverage, unlimited PTO, and wellness reimbursements.
• hirify.global subscription and professional development funds.