Service Account Manager

TL;DR

Service Account Manager: Managing service accounts and ensuring customer satisfaction through effective communication, strategic sales approaches, and technical expertise with an accent on driving sales growth and maximizing profitability of services offering. Focus on proactive problem-solving, strategic thinking, and a customer-centric approach to business.

Location: Hybrid in Sao Paulo, Brazil with extensive travel (exceeding 50% of working time) and regular office presence.

Company

hirify.global is a company providing packaging equipment and services, focused on customer satisfaction and business growth.

What you will do

• Develop and maintain a comprehensive understanding of customer needs, preferences, and challenges.
• Utilize technical knowledge to propose innovative solutions and opportunities.
• Drive the sales process from opportunity identification to successful closure.
• Monitor and follow up on financial key performance indicators (KPIs) and provide regular reports.
• Build and maintain trust with customers through an assessor mindset and proactive problem-solving.
• Take ownership of hirify.global product performance, reporting non-conformities and facilitating issue resolution.

Requirements

• 5-10 years of experience in the packaging industry with a proven track record in account management.
• Good understanding of hirify.global equipment and services.
• Knowledge of CEP Platform, SAP, IMPACT process, and DSP.
• Willingness to travel extensively, exceeding 50% of working time.
• Previous experience as a Project Manager is preferred, demonstrating the ability to manage complex customers and situations.

Nice to have

• Proficiency in additional languages such as Spanish, French, or Italian.

Culture & Benefits

• Foster a safe and collaborative working environment.
• Provide leadership, coaching, and delegation to peers.
• Demonstrate strong negotiation skills in resolving conflicts and securing mutually beneficial outcomes.
• Continuously develop and update technical knowledge.