Customer Experience (CX) Transformation - Senior Consultant

TL;DR

Senior Consultant (Customer Experience Transformation): Driving customer experience transformation and strategy for clients with an accent on market analysis, customer research, and business development. Focus on designing growth strategies, go-to-market plays, and defining digital operating models.

Location: Onsite in Chicago, USA, with ability to travel up to 75% to client sites.

Salary: $112,600–$212,700

Company

hirify.global is a leading global creative consultancy, part of Capgemini Invent, focused on crafting human experiences that reinvent businesses and drive growth.

What you will do

• Conduct market and competitive analysis to identify trends, white space opportunities, and competitive positioning.
• Perform qualitative and quantitative customer research to uncover needs and validate opportunities.
• Synthesize research into clear, compelling insights and client presentations.
• Engage with clients through workshops, stakeholder interviews, and strategic discussions.
• Contribute to business development efforts through research, proposal development, and strategic recommendations.

Requirements

• 5+ years of relevant experience in strategy consulting, marketing/sales/service strategy & activation, transformation/operating model strategy, innovation/design strategy, or commercial/financial modeling.
• Demonstrated successful engagement in the delivery of digital projects and services to a variety of industry clients.
• Experience in working on solutions for Financial Services or Consumer Products would be highly advantageous.
• Ability to communicate complex ideas clearly at a management level.
• Fluent in English with excellent written and oral presentation skills.
• Ability to travel up to 75% to client sites, when required.

Culture & Benefits

• Opportunity to build a network within the Capgemini Group.
• Play a significant role in client proposals and RFI/RFP responses.
• Support the development of thought leadership and innovative offerings related to AI/Data Science.
• Comprehensive, non-negotiable benefits package including paid time off (12-25 days), company paid holidays, personal days, sick leave.
• Medical, dental, and vision coverage.
• Retirement savings plans (e.g., 401(k) in the U.S.).